Now Hiring - Licensed Insurance Customer Service Representative in Meridian, ID

Responsible for responding to client requests and questions in a high-volume call center. Provides prompt, efficient, high-quality service. Assists in the production of new/enhanced accounts and the retention of existing accounts.

WHAT YOU’LL DO:

• Receives phone calls requesting quotes, changes to existing coverage and/or new policies and asking questions. Completes changes/requests within 24 hours of receipt.
• Determines acceptability and placement of coverage, completes applications or endorsements, and collects premium if applicable.
• Binders and/or policy or endorsement requests are to be completed within 24 hours of date quoted to client.
• Responds to client requests for certificates of insurance or auto ID cards.
• Receives and reviews all terminations and cancellations to determine action to be taken, and takes necessary action upon receipt.
• Handles premium collection through forms, letters and request cancellation of policies when necessary.
• Maintain a concern for timeliness and completeness when interacting with clients, agency and carrier personnel to minimize potential for errors and omissions claims.
• Actively seeks referrals from current clients to solicit new business prospects.
• Performs a broad variety of administrative duties and staff support services for an assigned group or leader.
• Processes a variety of confidential information and documents securely.
• Provides training and support to new members of the team.

WHAT YOU’LL NEED:

• High school diploma or equivalent required; Bachelor’s degree preferred
• Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.)
• Strong oral and written communication skills
• Exceptional customer service and interpersonal skills
• Demonstrated critical thinking and problem-solving skills
• 6 months P&C insurance experience
• P&C license preferred; willing to obtain within 90 days

WHAT WE OFFER:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Paid Time Off (PTO)
• Generous benefits package: health, dental, vision, 401(k), etc.
• Employee Stock Purchase Plan

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

License/Certification:

• Property and Casualty Insurance License (Required)

Work Location: In person